![]() Air New Zealand completely failed in this regard. For example, I had a great experience with Korean Air where I saw staff every 10-15mins checking on customers. I've been on planes whereby the crew is constantly walking around to ensure everyone is being taken care of. Their staff also failed to regularly walk the aisles to ensure customers were okay with the service. That is unacceptable considering that it was their system that was faulty in the first place that led to these problems. I also informed them that I wasn't feeling well and the closer I was to the exit when we landed, the better. Instead, they went and offered me a seat that was 22 rows behind, especially after I had paid extra fees to sit in the seat I was given higher up the aisle. The second time, I informed them that if these technical issues continued to fail and couldn't be resolved, I needed to be placed in another seat, of which I specifically told them was not to be a seat far behind my current row seat. My touch screen monitor crashed and the controls that would enable me to alert crew members for any concerns also didn't work. Cons: "Customer service and ability to sort out technical issues were truly appalling. ![]()
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